Katie L. Glover

After almost 20 years in the U.S. Army and Army Reserve, I realized that my favorite part of each day was giving people the tools and resources they needed to succeed.  Viewing employees as customers, I use my past experiences as a guide for my current research. This research focuses on how leaders make decisions.  I believe that if we understand how people are motivated and what they prioritize, we can build better products, including benefits packages, training programs, promotion pathways and other entitlements.